Perfect for students seeking to develop their skills in customer service and engagement, this intuitive cluster introduces students to professional development, prioritising and monitoring work tasks and the relationship customer engagement activities in their role has with their organisation and industry.
Learning Resources ($550) currently under develoopment and include:
Assessment Resources Package ($550) available now and includes:
Add assessment and learner resources to your order for just $1100!
Tracking and managing business assets is often a key function of business administration roles. Students learn how to correctly document the arrival, maintence and issues reported related to company assets according to organisational protocol.
Learning Resources ($275) currently under development and include:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Scheduling and timetabling is an essential business and administration function. Ensure your students can work out how to fit in and prioritise tasks and activities into their own and other’s schedules. Ensure your learners develop this critical skill and understand how to navigate challenges involved with scheduling in the workplace.
Learning Resources ($275) currently undergoing trial and include:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
These fundamental asset management and scheduling skills will allow your students to develop these key parts of most business and administration roles. This two-unit cluster will ensure your learners understand how to navigate challenges involved with completing asset management and scheduling tasks in the workplace, according to organisational protocol.
Learning Resources ($550) currently undergoing trial and include:
Assessment Resources Package ($550) available now and includes:
Add assessment and learner resources to your order for just $1100!
Develop and assess typing skills and keyboard navigation: critical workplace skills and vital components for digital literacy. Students access a range of engaging typing exercises designed to improve their speed and accuracy, in addition to ergonomics and developing their proof reading/editing skills.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Facing or dealing with a customer complaint is inevitable for all customer-facing roles. Ensure your learners are prepared and handle complaints professionally and in line with company requirements. Learners track complaint status, handling and feedback to give their organisation the best chance of coming out of the complaint with a retained, loyal customer.
Learning Resources ($275) currently under development and include:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Provide your learners with training in arguably the most essential and fundamental business skill: customer service. Learners discover not only how to deliver customer service effectively, but also how to monitor customer satisfaction and complaints using information systems in their organisation.
Learning Resources ($550) currently undergoing trial and include:
Assessment Resources Package ($550) available now and includes:
Add assessment and learner resources to your order for just $1100!
Perfect for learners entering or aspiring to enter customer facing roles, this four unit cluster covers best practice customer service, product/service knowledge and practice using information systems for customer service activities. Learners discover not only how to deliver customer service effectively, but also how to monitor customer satisfaction and complaints using information systems in their organisation.
Learning Resources ($1000) currently under development and include:
Assessment Resources Package ($1000) available now and includes:
Add assessment and learner resources to your order for just $2000!
Learners reflect on what they have learned in their course and develop a learning and earning plan that ensure the learner has a clear pathway to continue developing the skills they need for their chosen vocational pathway.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Learners continue to develop their numeracy capabilities through practical activities designed to enhance familiarity with using measurements like time, weight, volume and temperature. Learners are exposed to a retail environment where they measure product volume, weight and capacity to complete workplace tasks.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Ease learners into developing their numeracy skills using engaging and practical activities that show how to identify numbers and money in the workplace and perform basic calculations. Learners also discover the relationship between addition and subtraction and how to check their work.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Introduce learners to digital technologies used in workplaces, and improve their familiarity with using digital tools to record and retain information. Learners will be introduced to word processing and spreadsheet documents and navigating storage systems like a company intranet and central hard drive.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Note this unit comes with access to Campus.
Ensure your learners can interpret, decode and respond appropriately to a wide range of commonly used workplace texts and information. Signage, notifications, email, phone messages and several other forms of communication are covered.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Learners develop skills to navigate the essential signs and symbols used on site at workplaces. Learners will be able to quickly interpret and categorise signs and symbols required for safety and general information by the end of this unit.
Learning Resources ($250) available now and include:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Ensure your learners can navigate and complete workplace documents and forms. Learners practice and gain confidence by competing basic workplace forms and gradually build up the skills needed to write a basic email.
Learning Resources ($250) available now and includes:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Coach your learners in essential oral communication skills. Learners practice introducing themselves, discussing familiar images and interpreting and responding to basic workplace instructions. Develop rapport and gain further insight into your learner’s needs from the practical learning activities and assessment.
Learning Resources ($250) available now and includes:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Set your learners up for success with the perfect introduction to your learning program. Learners perform self-discovery activities and develop a learning plan in collaboration with their trainer/assessor.
Learning Resources ($250) available now and includes:
Assessment Resources Package ($250) available now and includes:
Add assessment and learner resources to your order for just $495!
Ensure your students can build staff capability by confidently managing performance processes in businesses they work with. Students review and develop performance management processes and supporting documentation and coach and support line managers in the change management process.
Flipped Learning Package ($350) undergoing trial and includes a comprehensive session plan with:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Note this unit comes with access to Campus.
Ensure your students can build staff capability by confidently managing performance in their team or organisation. Students will coach and support line managers to ensure positive performance, underperformance and inappropriate behaviour are all managed in line with best practice.
Flipped Learning Package ($350) undergoing trial and includes a comprehensive session plan with:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Note this unit comes with access to Campus.
It is critical that when a staff member’s employment comes to an end it is done in line with relevant legislation, contract terms and, where applicable, best practice. Students will learn how to manage a range of voluntary and involuntary separation/termination situations so they can manage these processes in the workforce.
Flipped Learning Package ($350) undergoing trial and includes a comprehensive session plan with:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Note this unit comes with access to Campus.
Every business must be able to find and recruit the right staff in order to succeed. Ensure your students can review and write effective policies, procedures and support staff this key business requirement.
Flipped Learning Package ($350) undergoing trial and includes a comprehensive session plan with:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Note this unit comes with access to Campus.
Jump into the world of mass media advertising and discover how radio, TV, cinema and online advertising compete for our attention, boost brand value and increase sales. Learner resources immerse students in advertising techniques and methods and develop the skills and knowledge needed to produce mass media advertising that meet the needs of their future clients. Learner Resources include formative assessment activities that allow students to practice running a mass media advertising project.
Students will take on a consulting role in the assessment scenario, assisting a successful overseas coffee franchise enter the Australian market and require your student’s assistance to avoid the perils experienced by Starbucks. Students will use their expertise to create a mass media campaign using a mix of radio, cinema and internet advertising to help launch the café franchise in Australia.
Learner Resources Package ($350) available now and includes:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Note that this unit does not come with access to Campus.
The last decade has seen an incredible amount of data collected on consumers as online activities like searches, website visits, clicks and scrolls are tracked and paired with the large volumes of personal information shared online. Marketers can now learn more than ever about their target markets, leading to better understanding about user and consumer behaviour and most importantly, greater insight into the best way to convert people into customers.
Students learn both traditional and digital direct marketing techniques so they can develop direct marketing strategies and campaigns that leverage the large range of direct marketing options suited to different circumstances, businesses and products.
In this assessment students are tasked with assisting the Day-Spa on Campus review and analyse their customer information database to develop a direct marketing campaign that will boost their customer base and meet the marketing objectives.
Learner Resources Package ($350) available now and includes:
Assessment Resources Package ($350) available now and includes:
Provide your students with the secrets to unlocking their persuasive powers! Learner Resources come packed full of engaging and stimulating videos, industry sites and a case study that makes developing and practicing persuasive writing skills enjoyable and engaging.
Our real-life scenario assessment requires students to assist a fictional charity develop persuasive copy for an upcoming fun run. We also provide a workplace assessment for students currently working in the industry, that allows for flexible delivery of this assessment in a way that can be easily completed within student’s workplace.
Learner Resources Package ($350) available now and includes:
Assessment Resources Package ($350) available now and includes:
Add assessment and learner resources to your order for just $695!
Innovation involves team work, and strong teams are diverse teams. Knock-off three units in one go while giving your students insight into how diversity and teamwork can foster innovation. With more creative approaches to tasks now being required by employers in this age of disruption and new ways of doing business, students learn techniques to come up with innovative solutions to everyday problems in a team.
Learner Resources Package ($750) available now and includes:
Assessment Resources Package ($750) available now and includes:
Add assessment and learner resources to your order for just $1500!
Note this cluster comes with access to Campus.
Ensure your students are prepared and able to keep themselves and others healthy and safe in the workplace. Students learn how to read and interpret signage, understand and follow emergency procedures and instructions, participate in WHS consultative processes and respond to emergency situations.
Learner resources cover the essential information in under 40 pages. Students also experience our Locker Room: filled with core business topics that prepare them for working in a business environment.
Students must complete this assessment in a workplace, where they can be observed following the workplace’s emergency and other WHS procedures. The workplace can be your RTO (if the student is not employed).
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit does not come with access to Campus.
Develop the skills needed to undertake a project including developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
With team and stakeholder communication an essential part of undertaking and overseeing a project, this intuitive cluster provides students with the knowledge they need to run effective meetings to get the project outcomes they require.
Learner resources take students through a project lifecycle and provide opportunity to interact and practice using industry standard project management tools. The PMBOK Guide (6th Edition) is referenced throughout the material so students understand and can understand the application of on best practice project management techniques.
In the scenario assessment, students engage with stakeholders to develop an offshore, social-media marketing/customer engagement centre. Complete two units in one go by ensuring your students hold productive and effective meetings during their project.
Learner Resources Package ($700) available now and includes:
Assessment Resources Package ($700) available now and includes:
Add assessment and learner resources to your order for just $1395!
Note this cluster comes with access to Campus.
Develop students’ ability to produce workplace documents while developing their written communication. Learner resources come with modelled examples and activities that support students as they develop this important workplace skill.
The assessment involves collating and updating an end of month report in Campus’ student services division. This assessment task has been designed to ensure students are familiar with common business documents and can assist with reporting requirements in an administration support role.
Learner Resources Package ($1,000) available now and includes:
Assessment Resources Package ($1,000) available now and includes:
Add assessment and learner resources to your order for just $2,000!
Note this unit comes with access to Campus.
We can arrange for any combination of these four units to be clustered. Let us know in the comments what units you would like to cluster together!
Develop students’ ability to produce workplace documents while developing their written communication. Learner resources come with modelled examples and activities that support students as they develop this important workplace skill.
The assessment involves collating and updating an end of month report in Campus’ student services division. This assessment task has been designed to ensure students are familiar with common business documents and can assist with reporting requirements in an administration support role.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Develop students’ ability to produce workplace documents while developing their written communication. Learner resources come with modelled examples and activities that support students as they develop this important workplace skill.
The assessment involves collating and updating an end of month report in Campus’ student services division. This assessment task has been designed to ensure students are familiar with common business documents and can assist with reporting requirements in an administration support role.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Develop students’ ability to produce workplace documents while developing their written communication. Learner resources come with modelled examples and activities that support students as they develop this important workplace skill.
The assessment involves collating and updating an end of month report in Campus’ student services division. This assessment task has been designed to ensure students are familiar with common business documents and can assist with reporting requirements in an administration support role.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Introduce students to the magic of spreadsheets and how they can be used to solve real world problems and boost productivity. Students learn powerful spreadsheet functions, get introduced to basic spreadsheet formulas and learn how to test and improve functionality for users.
In the assessment, students showcase how they can use a spreadsheet to ensure end-of-month report figures come in consistently and accurately. Drawing on knowledge of spreadsheet functions, formatting and layout, students will complete a realistic workplace task suitable for showcasing to potential future employers.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Communicating information via electronic presentation is an essential skill in workplaces everywhere. Develop your students’ confidence and ability to engage audiences using a range of presentation software like PowerPoint, Prezi and Powtoon.
In the assessment, students are presented with a problem: Campus students feel their trainer’s electronic presentations are boring, inconsistent and have either too little or too much information. Students review examples of PowerPoint presentations (based on true stories) and develop a presentation for trainers that will help them learn about creating effective electronic presentations! Student’s reinforce key learning outcomes while completing this project that will ensure they will be creating effective presentations for the rest of their working careers!
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Provide students who are likely to have WHS responsibilities (in addition to their normal work duties) with the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.
Students gain a greater understanding of WHS legislation, duty holders and responsibilities and consequences of non-compliance. Appropriate actions to take in risky or hazardous situations will be explored, along with when it is appropriate to ask for assistance.
In the Assessment, students take on an advisory role for a new Campus initiative that will see children introduced to the workplace for the first time. Students analyse risks, provide support and advice to colleagues to ensure compliance with legislation and company policy.
Learner Resources Package ($275) available now and includes:
Assessment Resources Package ($275) available now and includes:
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Develop your students’ ability to produce workplace documents while developing their written communication. Learner resources come with modelled examples and activities that support students as they develop this important workplace skill. The assessment ensures students are familiar with common business documents and is modelled on real reporting situations in an administration support role.
Learner Resources Package ($275) available now and includes:
• Student Learner Resources (60+ pages of engaging content, practice activities and access to the Locker Room)
• Facilitator Guide
Assessment Resources Package ($275) available now and includes:
• Trainer Benchmark
• Candidate Version (includes scenario version only: workplace assessment provided/developed on request)
• Facilitator Guide
• Mapping Guide
Add assessment and learner resources to your order for just $550!
Note this unit comes with access to Campus.
Boost students’ confidence and completion by allowing your students to work towards completion of two units simultaneously. Your students will gain insight into how diversity fosters innovation and develop innovative solutions to everyday problems in a team. In the assessment, students work in a team to develop a diversity awareness piece and showcase both innovation and the importance of diversity.
Learner Resources Package ($550) available now and includes:
• Student Learner Resources (80+ pages of interesting and colourful content, examples and access to the Locker Room)
• Facilitator Guide
Assessment Resources Package ($550) available now and includes:
• Trainer Benchmark Version
• Candidate Version (includes scenario version only: workplace assessment provided/developed on request)
• Facilitator Guide
• Mapping Guide
Add assessment and learner resources to your order for just $1100!
Note: This cluster comes with access to Campus.
